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PurposeA proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of research around hospitality and tourism to define the research directions on herd immunity and the prevention of disease under the "new normal.”Design/methodology/approachThis paper analyzed 326 articles regarding COVID-19 published in SSCI hospitality, leisure and tourism journals in 2020 and 2021 by combining manual analysis and bibliometrics to reveal research topics and to gain insight into research structures.FindingsThe results of this paper summarized topics related to stakeholders' mentality and behavior, responses of travel suppliers to the COVID-19 pandemic, economic impact and demand forecasting, social issues of human rights and racism and reflection on tourism and transformation of the industry. More research is called for in the future to focus on a better response to the crisis, including crisis management education and training and the improving the resilience of small- and medium-sized enterprises.Research limitations/implicationsA three-dimensional consideration was proposed to promote the sustainable development of hospitality and tourism.Originality/valueIn the "new normal” phase of herd immunity and disease prevention, to the best of the authors' knowledge, this is the first paper that provides an up-to-date systematic overview of the evolution of COVID-19 research in tourism and hospitality and encourages more conceptual, practical and futuristic studies.
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Work characteristics and worker well-being are inextricably connected. In particular, the characteristics of work organization shape and perpetuate occupational stress, which contributes to worker mental health and well-being outcomes. Consequently, the importance of understanding and addressing connections between work organization, occupational stress, and mental health and well-being-the focus of this Special Issue-increasingly demand attention from those affected by these issues. Thus, focusing on these issues in the long-haul truck driver (LHTD) sector as an illustrative example, the purpose of this commentary is as follows: (1) to outline current research approaches and the extant knowledge base regarding the connections between work organization, occupational stress, and mental health; (2) to provide an overview of current intervention strategies and public policy solutions associated with the current knowledge base to protect and promote worker mental health and well-being; and (3) to propose a two-pronged agenda for advancing research and prevention for workers during the 21st century. It is anticipated that this commentary, and this Special Issue more broadly, will both echo numerous other calls for building knowledge and engaging in this area and motivate further research within complementary current and novel research frameworks.
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Occupational Health , Occupational Stress , Humans , Mental Health , Occupational Stress/prevention & control , Motor VehiclesABSTRACT
Objective: To map research protocols, publications, and collaborations on coronavirus disease 2019 (COVID-19) developed in Latin America and the Caribbean (LAC). Methods: Included were research protocols registered in international platforms and research publications containing populations, data, or authors from LAC. The source of information for protocols was primarily the International Clinical Trial Registry Platform (ICTRP) of the World Health Organization; for publications, specific electronic databases and repositories pertaining to COVID-19 were used. The search for publications was conducted up to 11 November; the search for protocols, up to 30 November 2020 (both dates inclusive). Data was extracted from protocols using standardized variables from the ICTRP, and from publications following pre-established criteria. Results: Among the protocols, 63.0% were therapeutic studies, 10% focused on prevention, and 45% were collaborative; 64% of the protocols received no funding from industry; 23% of the publications were not peer-reviewed and 23% were collaborative in nature. The most frequent study designs were systematic reviews and cross-sectional studies; 47.1% of studies were conducted in health facilities and 22% in community settings; 38.0% focused on diagnosis and 27.9% on prognosis. A qualitative synthesis was performed by line of care and approach strategies. Conclusions: There was an increase in the number of collaborative research studies relative to earlier studies and in protocols not funded by industry. The proposed research agenda was covered in large part as the pandemic unfolded.
Objetivo: Mapear protocolos de pesquisa, publicações e colaborações sobre a doença causada pelo coronavírus 2019 (COVID-19, na sigla em inglês) desenvolvidos na América Latina e no Caribe (ALC). Métodos: Foram incluídos protocolos registrados em plataformas internacionais e publicações de pesquisas que consideraram população, dados e autores da ALC. A fonte de informação para os protocolos foi principalmente a Plataforma Internacional de Registros de Ensaios Clínicos (ICTRP, na sigla em inglês) da Organização Mundial da Saúde. Para as publicações, foram utilizadas bases de dados eletrônicas e repositórios específicos sobre COVID-19. As publicações foram pesquisadas até 11 de novembro, e os protocolos, até 30 de novembro de 2020 (inclusive). As informações dos protocolos foram extraídas de acordo com variáveis padronizadas da plataforma ICTRP e das publicações, segundo critérios pré-estabelecidos. Resultados: Dos protocolos, 63% eram estudos sobre terapias, 10% sobre prevenção e 45% eram colaborativos. Em relação ao financiamento, 64% dos protocolos não vieram da indústria. Em relação às publicações, 23% eram sem revisão por pares e 23% eram colaborativas. Os delineamentos mais frequentes foram revisões sistemáticas e estudos transversais; 47,1% foram realizados em serviços de saúde e 22% no âmbito comunitário; 38,0% focaram no diagnóstico e 27,9% no prognóstico. Realizou-se uma síntese qualitativa segundo a linha de cuidado e as estratégias de abordagem. Conclusões: Observou-se um aumento no número de pesquisas colaborativas (em comparação com estudos anteriores) e de protocolos não financiados pela indústria. A agenda de pesquisa proposta foi coberta, em grande parte, à medida que a pandemia progredia.
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Artificial intelligence (AI) has received a great deal of attention in tourism and hospitality (T&H) literature and practices. The authors of this study propose a bibliometric approach aiming to examine current state-of-the-art AI research in T&H. In total, 1035 manuscripts published between 1984 and 2021 were retrieved form Scopus and Web of Science. This study highlights the evolving volume of studies, authors, affiliated institutions and countries, authorship networks, keyword co-occurrences, and keyword networks and also includes a thematic map that highlights four types of research: motor themes (i.e., artificial neural networks and data mining);basic and transversal themes (i.e., text mining and sentiment analysis, Internet of things and big data, COVID and AI);emerging themes (experience with service robots);and specialized and peripheral themes (e.g., forecasting tourism models, augmented reality and virtual reality, and biometrics). The paper concludes with future perspectives and research avenues in this field.
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PurposeSince the Great Financial Crisis (GFC), the shocks are getting deeper and deeper on the economy, sectors and companies. In these years, turnaround strategies have evolved and contribute to improving the agility and audacity of managers. This article studies the change in the research agenda and in the academic discourse as systemic disruptions become widespread and provides evidence on collaboration networks and publication opportunities.Design/methodology/approachThis research uses a comparative bibliometric analysis to understand the changes in the academic debate as of 2008. The core collection of Web of Science (WoS) is used and 198 articles on turnaround strategies published in journals indexed in Journal Citation Reports® (JCR) – Social Sciences Citation Index (SSCI) in areas like business, management, economics and finance during 1965–2022.FindingsThis research reveals an important intertemporal evolution between periods, both in the collaborative networks of researchers and in the journals that dominate the impact discourse. In addition, it provides evidence of the change in academic discourse, through the evolution of the topics of interest after the GFC. The results suggest publication opportunities around gaps not yet closed by the academic literature.Practical implicationsThis article allows researchers to be guided in identifying gaps that have not yet been closed. In addition, this research has important managerial implications, since it guides and advises journal editors on new emerging issues.Originality/valueThis document offers a global vision on the subject of study and an understanding of the development of the discourse of the academy.
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The Covid-19 pandemic, climate crises, and regulatory changes are only a few reasons for the growing public alertness regarding environmental and social problems. This has caused a shift in the mindset of companies and investors in terms of sustainability and the long-term impact of innovation. Thus, sustainable investments, particularly impact investments, have continued to grow in importance and momentum to shift the focus on rebuilding the economy more sustainable and future-oriented. The current state of research in this field indicates that most academic contributions are mainly about theoretical considerations and deal with various areas. There is no aggregated state of the art in academia with a focus point on impact investment for entrepreneurship. Yet, entrepreneurs are seen as key actors to drive sustainable innovation. Compared to the current growing impact investment practices and the necessity of a strategy to get financing, the topic is still relatively unexplored scientifically. In this research, a systematic literature review is conducted to further review, evaluate, and analyze the current research agenda on impact investment and show how it relates to entrepreneurship research. In particular, impact investment-related decision criteria, as well as challenges associated with this, will be presented. This contributes to the nascent literature on impact investing by documenting how impact investors stand in relation to entrepreneurial ventures and what measurement frameworks and models are already scientifically analyzed, which has practical implications for both impact investors and entrepreneurs. © 2022, Academic Conferences and Publishing International Limited. All right reserved.
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In the digital era, third-party food delivery operations are very popular all around the world. However, to achieve a sustainable operation for food delivery businesses is a challenging issue. Motivated by the fact that there is a lack of consolidated view towards the topic in the literature, we conduct a systematic literature review to identify how to achieve a sustainable operation for third-party food delivery and highlight the recent advances in this important area with the discussion of real-world practices. In this study, first, we review the relevant literature and apply the triple bottom line (TBL) framework to classify prior studies into economic sustainability, social sustainability, environmental sustainability, and multi-dimensional sustainability. We then identify three major research gaps, including inadequate investigation on the restaurant's preferences and decisions, superficial understanding on the environmental performance, and limited examination on the multi-dimensional sustainability in the third-party food delivery operations. Finally, based on the reviewed literature and observed industrial practices, we propose five future areas that deserve an in-depth further investigation. They are namely applications of digital technologies, behaviors and decisions of the restaurants, risk management, TBL, and post-coronavirus pandemic.
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During the COVID-19 pandemic, the availability of online higher education programs and tools has grown rapidly. One example is an individual digital study assistant (IDSA) for students, which provides functionalities to train self-regulation skills, to engage with own educational goals and to offer automated, first-level support to higher education institution (HEI) units and employees. An IDSA further can guide students through HEI and their administration. But, what are the critical success factors (CSF) and challenges for an IDSA? We deduce these using a mixed methods approach with one quantitative student survey, two rounds of interviews with various HEI experts, and a literature review. We classified our results according to the information system (IS) success model of DeLone & McLean (2016). Our results and findings show, e.g., that skilled and reliable HEI personnel, well-organized and useful content, cross-platform usability, ease of use, and students' social factors are essential. Attractive IDSA functionalities are a major challenge because students use many apps, daily. Based on our CSF and challenges, we deduce theoretical and practical recommendations and develop a further research agenda.
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Digital transformation in healthcare is a strategic field for both scholars and practitioners. In this study, we attempted to analyze the current state of the art about the pervasive role of digital technologies in healthcare and to identify how the COVID-19 pandemic forced all the systems to disruptively adopt novel digital technologies, which affected both management and business sides. To elucidate the role of digital technologies in healthcare, we performed a structured literature review about the state of the art of digital transformation in healthcare to identify how the healthcare sector is undergoing a renaissance due to the pandemic. Our findings show that future research falls into three promising areas: (a) digital health care services enabled by digital technologies, (b) stakeholders' engagement through digital technologies for health care services, and (c) value impact generated by the digital transformation for healthcare stakeholders. We link these areas together, showing how the different digital technologies (smart health technologies, data-enabled and data collection technologies, Industry 4.0 tools and technologies, cognitive technologies, and drug & disease technologies) lead to the provisions of digital services, operational efficiencies, and value creation in the healthcare system. We conclude the article by suggesting various directions for future research and implications for management and practice. © 2023
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This chapter presents an interdisciplinary research agenda for understanding the impacts COVID-19 response has had on our use of technology. The widespread unprecedented mandates on social distancing have forced a large majority of nearly 330 million Americans to rely on technology for work, education, and crucial societal functions. Using the Ecology framework, this research agenda identifies the domains of influence for the use of technology—from the individual and community to the organizational and societal levels. This chapter proposes a series of questions focused on the framework and offers a catalog of research questions as a launchpad for future research. This agenda serves as a guide for scholars and practitioners interested in understanding the influence of technology on the expansion or reduction of vulnerabilities for socially marginalized populations. The findings of the review suggest an increase in research on meso-, exo-, techno-, and macro-level interventions of technology use during COVID-19 and that some marginalized populations are not researched as much as others. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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Purpose: This paper aims to respond to calls in academia for an update of the product lifecycle (PLC). Through a systematic literature review, the authors provide an updated agenda, which aims to advance the PLC concept in research, teaching and practice. Design/methodology/approach: The authors started by surveying 101 marketing academics globally to ascertain whether a PLC update was viewed necessary and beneficial in the marketing community and thereafter conducted citation analysis of marketing research papers and textbooks to ascertain PLC usage. The subsequent literature review methodology was split into two sections. First, 97 empirical articles were reviewed based on an evaluative framework. Second, research pertaining to the PLC determinants were assessed and discussed. Findings: From the results of this review and primary data from marketing academics, the authors find that the method of predicting the PLC based on past sales has been largely unsuccessful and perceived as somewhat outdated. However, a new stream of PLC literature is emerging, which takes a consumer-centric perspective to the PLC and has seen more success at modeling lifecycles in various industries. Research limitations/implications: First, the study outlines the most contemporary and successful methodological approaches to modeling the PLC. Namely, the use of artificial intelligence, big data, demand modeling and consumer psychological mechanisms. Second, it provides several future research avenues using modern market trends such as sustainability, globalization, digitization and Covid-19 to push the PLC into the 21st century. Originality/value: The PLC has shown to be resolutely popular in management application and education. However, without a continued effort in academic PLC research to update the knowledge around the concept, its use as a productive management tool will likely become outdated. This study provides a necessary and comprehensive literature update resulting in actionable future research and teaching agendas intended to advance the PLC concept into the modern market context. (PsycInfo Database Record (c) 2023 APA, all rights reserved)
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Demographic change in the developed world is leading to a higher proportion of older adults and longer life expectancy. Measures to control the coronavirus disease have affected older adults the most. Social isolation and access to remote health services has been a problem for many people. We have used the method of scientific literature review. The selection of articles was made in accordance with the following inclusion criteria: accessibility, scientificity, content relevance and topicality. After selection, the results were analysed by qualitative content analysis. With the content analysis of twenty scientific articles, we gained an insight into digital literacy of older adults during the COVID-19 pandemic. Three content categories were identified: (1) poor digital literacy of older adults, (2) inequality in ICT access, (3) use of ICT reduces the negative impact of social isolation. We note that there is a large digital divide in digital literacy and competences among older adults which expanded during the coronavirus disease pandemic. Several factors, including socio-economic status, internet access and the poor adaptation of ICT for older adults affect digital literacy. Rapid development of remote health and social care, poor digital literacy of older adults and the poor adaptation of ICT for older adults dictate that the problem must be tackled systemically. Copyright © 2022 The Authors.
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Disasters can severely impact supply chains (SCs), including all stakeholders involved. This study aims to identify the impacts of major disasters on SCs and countermeasure strategies. Based on a systematic literature review, we analyse 160 documents to propose a taxonomy, research agenda, and framework. The taxonomy encompasses a list of impacts categorised into resource constraints, SC instability, outflow disruption, financial constraints, and consumption patterns. Strategies are divided into proactive (preventive SC collaboration, resources maintenance, digitalisation or automation, local SC, and human capabilities) and reactive (responsive SC collaboration, resources maintenance, information system, virtual marketplaces, and business continuity plans). The research agenda provides opportunities for future research based on the literature analysis. Finally, the framework presents the study findings using an integrated and holistic approach. The study expands the theoretical view related to the impacts of disasters on SCs and highlights the need to implement strategies to ensure the functioning of SCs during disasters.
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Purpose: A proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of research around hospitality and tourism to define the research directions on herd immunity and the prevention of disease under the “new normal.” Design/methodology/approach: This paper analyzed 326 articles regarding COVID-19 published in SSCI hospitality, leisure and tourism journals in 2020 and 2021 by combining manual analysis and bibliometrics to reveal research topics and to gain insight into research structures. Findings: The results of this paper summarized topics related to stakeholders’ mentality and behavior, responses of travel suppliers to the COVID-19 pandemic, economic impact and demand forecasting, social issues of human rights and racism and reflection on tourism and transformation of the industry. More research is called for in the future to focus on a better response to the crisis, including crisis management education and training and the improving the resilience of small- and medium-sized enterprises. Research limitations/implications: A three-dimensional consideration was proposed to promote the sustainable development of hospitality and tourism. Originality/value: In the “new normal” phase of herd immunity and disease prevention, to the best of the authors’ knowledge, this is the first paper that provides an up-to-date systematic overview of the evolution of COVID-19 research in tourism and hospitality and encourages more conceptual, practical and futuristic studies. © 2022, Emerald Publishing Limited.
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Total cost management (TCM) has developed as a systematic approach to managing resources, costs, profitability, and risks throughout the lifecycle of any enterprise, program, facility, project, product or service. However, a number of trends are today creating a new socio-technical scenario, characterized by increasing volatility, uncertainty, complexity, and ambiguity (VUCA), which is affecting the strategic scope and applicative dimensions of TCM. A logic of sustainability and multi-stakeholder value is increasingly required to account for the competing and multi-dimensional needs of customers, employees, partners, and large stakeholder ecosystems. This article presents a review of cross-disciplinary literature and the use of authors’ engagement and consolidated expertise in the field to drive a group model building process aimed to design a conceptual framework and a research manifesto for the evolving TCM discipline. The study provides a classification of nine major trends and evaluates the impact of those trends on a number of TCM dimensions. Next, a research agenda is showed, including nine trajectories for scholars and practitioners engaged to support the evolution of TCM towards a new idea of systemic value management (SVM). The study advances the current knowledge on value-based and sustainable approaches to management and offers to experts and practitioners a basis to implement innovative development projects in the field of TCM.
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BACKGROUND: This study examined employer experience with SARS-CoV-2 (COVID-19) asymptomatic testing through a social marketing lens. Social marketing uses commercial marketing principles to achieve socially beneficial ends including improved health and safety behavior. METHOD: Twenty employers across 11 occupational sectors were interviewed about implementation of COVID-19 testing from January through April 2021. Recorded transcripts were coded and analyzed using marketing's "Four P's": "product," "price," "place," "promotion." RESULTS: COVID-19 tests (product) were uncomfortable, were easily confused, and didn't solve problems articulated by employers. Testing was not widely available or didn't line up with shifts or locations (place). The perceived price, which included direct and associated costs (e.g., laboratory fees, productivity loss, logistical challenges) was high. Most crucially, the time to receive (PCR) results negated the major benefit of less time spent in quarantine and challenged employer trust. A potential audience segmentation strategy based on perceptions of exposure risk also emerged. CONCLUSIONS: This social marketing analysis suggests ways to improve the value proposition for asymptomatic testing through changes in product, price, and placement features in line with employers' expressed needs. Study findings can also inform creation of employee communication materials that balance perceived rewards of testing against perceived risks of exposure.
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COVID-19 , Social Marketing , COVID-19/diagnosis , COVID-19 Testing , Health Behavior , Humans , SARS-CoV-2ABSTRACT
Purpose>This paper aims to examine critically the literature on transformational tourism and explore a research agenda for a post-COVID future.Design/methodology/approach>A systematic review of the transformational tourism literature is performed over a 42-year period from 1978 to 2020.Findings>Further research is required in terms of how transformative experiences should be calibrated and measured both in qualitative and quantitative terms, particularly from the perspective of how tourists are transformed by their experiences. Similarly, the nature and depth of these transformative processes remain poorly understood, particularly given the many different types of tourism associated with transformative experiences, which range from religious pilgrimages to backpacking and include several forms of ecotourism.Practical implications>Future research directions for transformational tourism are discussed with regard to how COVID-19 will transform the dynamics of tourism and travel, including the role of new smart technologies in the creation of enhanced transformational experiences, and the changing expectations and perceptions of transformative travel in the post-COVID era. In addition, the researchers call for future studies on transformational tourism to explore the role of host communities in the delivery of meaningful visitor experiences.Originality/value>Transformational tourism is an emerging body of research, which has attracted a growing level of interest among tourism scholars in recent years. However, to this date, a systematic review of published literature in this field has not been conducted yet in a holistic sense. This paper offers a framework for future research in this field.
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Articles in this two-issue series have done an excellent job showing how higher education stakeholders responded to a rapidly changing postsecondary context due to COVID-19. In this concluding essay, I reflect on some of that work and take a moment to also focus on what has not changed. As many others have noted, the pandemic amplified already-existing aspects of societal inequality. This was due in part to decisions, policies, and institutional practices grounded in unchanging logics that accept, maintain, or exacerbate inequitable systems and processes. As more people recognize the injustices in our postsecondary system that COVID-19 has helped to reveal, the time is right for a new progressive research agenda. Building on the work authors have contributed to these issues, the agenda must include new ways of thinking and investigating questions that often remain unasked. It must come from a place of seeing a possible transformation for higher education. As part of this agenda, racism, ableism, neoliberalism, and related ideologies must be analyzed, scrutinized, and ultimately transformed if higher education is to address the continuation of the COVID-19 crisis and be ready for the next ones. © 2022 SAGE Publications.
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Artificial intelligence (AI) has received a great deal of attention in tourism and hospitality (T&H) literature and practices. The authors of this study propose a bibliometric approach aiming to examine current state-of-the-art AI research in T&H. In total, 1035 manuscripts published between 1984 and 2021 were retrieved form Scopus and Web of Science. This study highlights the evolving volume of studies, authors, affiliated institutions and countries, authorship networks, keyword co-occurrences, and keyword networks and also includes a thematic map that highlights four types of research: motor themes (i.e., artificial neural networks and data mining);basic and transversal themes (i.e., text mining and sentiment analysis, Internet of things and big data, COVID and AI);emerging themes (experience with service robots);and specialized and peripheral themes (e.g., forecasting tourism models, augmented reality and virtual reality, and biometrics). The paper concludes with future perspectives and research avenues in this field.